Refund and Returns Policy

Last updated: June 11, 2026

Website blyzera.com is owned and operated by CREATIVEMAKERS LIMITED. This Refund and Returns Policy explains how we handle returns, exchanges, and refunds. Please read it alongside our Shipping Policy and Terms & Conditions before submitting a return request.

Eligibility for Returns and Exchanges

Returns and exchanges may be requested within 30 days of the date your order is delivered, based on carrier delivery confirmation. Requests submitted after this 30-day window cannot be processed. Eligible reasons include defective items, items damaged in transit, and items that do not match what was ordered. Sizing concerns are reviewed on a case-by-case basis.

Reason for Return

When you start a return, please share the specific reason. Common cases include manufacturing defects such as fabric flaws, stitching problems, or printing issues; shipping damage where the item arrives stained, torn, or otherwise affected during transit; and order errors where the size, color, or style does not match the order confirmation.

Condition of Returned Items

Returned items must be unworn, unwashed, and free from any signs of use such as makeup, perfume, deodorant, pet hair, or alterations. All original tags must still be attached, and the item must be packed carefully to protect it during return transit. Items that do not meet these standards may be returned to the customer or accepted for a partial refund at our discretion.

Non-Returnable Items

The following items cannot be returned regardless of when the request is made: items marked as final sale on the product page; items custom-fitted, custom-sized, or altered to your specific measurements; items that have been worn, washed, or altered after delivery; and items returned without prior authorization from our support team. If you are unsure whether your item qualifies, please contact us before sending anything back.

How to Return or Exchange an Item

To start a return, email contact@blyzera.com within the 30-day window with your order number, the items you wish to return, the reason for the request, and photos showing the issue where applicable. Photos are required for any return involving a defect or shipping damage. Our team will reply within one business day with a return authorization number and the correct return shipping address.

Return Method

All approved returns must be sent to the return address that we provide in our email reply to your request. The return address is not published on this page because it may vary based on the product category and the reason for the return, and is confirmed only after we approve your return request. Please do not ship returns to our business address in Hong Kong or any other address, as packages sent to unauthorized addresses cannot be processed and may be lost in transit. We recommend using a trackable shipping service and keeping your tracking number until the refund or exchange has been completed on our end.

Return Shipping Costs

For defective, damaged, or incorrectly shipped items, we cover the return shipping cost in full and provide a prepaid label or reimbursement after the return is approved. For customer-side reasons such as change of mind or selecting the wrong size at checkout, the cost of return shipping is the customer’s responsibility, including any international shipping costs that may apply, and the original shipping fee paid at checkout is non-refundable.

Restocking Fee

We do not charge a restocking fee on any approved return. Once your return is inspected and approved, you receive the full refund amount for the eligible portion of your order without any deductions for handling, restocking, or inspection.

Exchange Policy

To exchange instead of receive a refund, note this in your initial email and our team will check availability of the replacement item. For defective, damaged, or incorrect items, we ship the replacement at no extra cost once we receive and verify the returned item. For sizing exchanges that fall outside our standard return reasons, the replacement is processed as a new order and our standard 2 to 4 business day handling time applies before it ships. Some specific styles, colors, or sizes may not be available for a direct exchange.

Damaged or Defective Products

Report damage or defects within 7 days of delivery by emailing contact@blyzera.com with clear photos of the outer packaging, the affected item, and the affected area of the garment, along with your order number. Once verified, we either ship a free replacement or issue a full refund to your original payment method, based on your preference. In most cases, the damaged item does not need to be returned unless our team specifically requests it.

Order Changes and Cancellations

Order changes and cancellations are accepted within 24 hours of the order being placed. Email contact@blyzera.com as quickly as possible with your order number and the change needed. Within this 24-hour window, changes and cancellations are processed at no charge. After 24 hours, the order has typically entered processing and can no longer be modified or cancelled.

Refused or Undeliverable Packages

For packages refused at delivery, returned as undeliverable due to an incorrect address, or returned because the customer did not claim them within the carrier’s holding period, we will contact you to arrange one of two options. We can reship the package after you cover the new shipping cost, or process a refund for the product value only, with the original shipping fee and any reshipping fees deducted.

Lost, Stolen, or “Delivered” but Not Received

If the carrier marks your package as delivered but you cannot find it, first check with members of your household, your building’s front desk or mailroom, and your immediate neighbors. If after 48 hours the package is still missing, email contact@blyzera.com with your order number and we will open a formal investigation with the carrier. For packages confirmed lost or stolen during transit, we arrange a free replacement or a full refund to your original payment method based on the outcome of the investigation.

Refund Processing Time

Once we receive your returned item and confirm it meets the return criteria above, the refund is released back to the original payment method used at checkout. Refunds typically appear in your account within 5 to 7 business days from the date we issue them, depending on your bank or card issuer.

Related Policies

For complete information about your purchase, please also review the other policies that govern your shopping experience at blyzera.com, including our Terms & Conditions, Privacy Policy, Shipping Policy, Payment Policy, Disclaimer, and Do Not Sell My Information notice.

Contact Information

Website: blyzera.com is owned and operated by CREATIVEMAKERS LIMITED

Company Name: CREATIVEMAKERS LIMITED

Company Number: 79995505

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R

Email: contact@blyzera.com

Contact Form: Click here

Hours of Operation: Our dedicated support team is available Monday through Friday, from 8:00 AM to 6:00 PM Pacific Time (PT).

Service Commitment: We are committed to responding to all inquiries promptly, typically within 1 business day.