Refund and Returns Policy

Last Updated: November 4, 2025

1. Our 30-Day Return Commitment

At Blyzera, your satisfaction is our priority. We offer a 30-day return window for most items. This period begins on the date your order is delivered, as confirmed by carrier tracking records.

2. Return Eligibility Guidelines

To be eligible for a return, your item must meet all of the following criteria:

Condition: The watch must be in its original, unworn, and undamaged condition. The watch must not show signs of use, scratches, water exposure, or any alterations such as band resizing or battery replacement.

Original Packaging: The item must be returned in its original packaging, including the watch box, protective materials, and any included accessories such as extra links, tools, or documentation.

Proof of Purchase: You must provide the order number associated with your purchase.

Reasons for Return: We accept returns for items that are defective or damaged upon arrival, items that do not match the product description on our website, and for reasons of buyer’s remorse (for example, the style does not suit you or you changed your mind).

Please note that we reserve the right to inspect all returned items upon receipt and may deny a refund if the item does not meet the conditions listed above.

3. Return Shipping Costs

This policy outlines two distinct scenarios for return shipping:

A. For Returns Due to Our Error (Damaged, Defective, or Incorrect Item): If you received an item that is damaged during shipping, has a manufacturing defect, or is not the item you ordered, Blyzera (Hong Kong Company: CREATIVEMAKERS LIMITED) will cover the full return shipping cost at no charge to you. We will provide you with a prepaid return shipping label or reimburse your return shipping expense upon receipt of a valid shipping receipt.

B. For Returns Due to Customer Preference (Changed Mind, Style Preference): If you are returning an item because you no longer want it or it does not meet your personal expectations, the customer is responsible for all return shipping costs. Original shipping fees paid at checkout are non-refundable.

4. How to Initiate a Return

Please follow this process to ensure a smooth return. Do not send your item back without prior authorization.

Step 1 — Contact Us: Email our support team at contact@blyzera.com within the 30-day return window. Please include your Order Number and the reason for your return.

Step 2 — Provide Evidence (If Damaged or Defective): If your item arrived damaged or with a defect, you must attach clear photographs showing the issue. Photos of the packaging condition are also helpful. This documentation is required before we can authorize your return.

Step 3 — Receive Authorization: Our team will review your request within 1–2 business days. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

Step 4 — Ship Your Return: Securely repack the watch in its original packaging. We strongly recommend using a trackable and insured shipping method, as we cannot be held responsible for items lost or damaged during return transit. Please include your RMA number inside the package or on the shipping label.

5. Refund Process

Once your return is received and inspected at our facility, we will send you an email confirming its arrival and the result of our inspection.

Approval: If your return meets the conditions outlined in Section 2, your refund will be approved and processed.

Refund Timeframe: A credit will be applied to your original method of payment within 3–5 business days of approval. Please note that your bank or credit card company may require an additional 5–10 business days to post the refund to your account statement.

Refund Amount: Refunds are issued for the product cost only. Original shipping fees paid at checkout (if any) are non-refundable, unless the return is due to our error as described in Section 3.

Partial Refund: In certain situations, we may offer a partial refund if the returned item shows minor signs of handling that reduce its resale value but do not disqualify it from return entirely. You will be notified before any partial refund is processed.

6. Exchange Policy

To ensure you receive your replacement item as quickly as possible, we process all exchanges as separate transactions. The most efficient method is to return your original item for a refund following the steps above, and then place a new order for the replacement item you would like.

If you need assistance selecting a different model or style, our support team is happy to help at contact@blyzera.com.

7. Order Changes & Cancellations

Cancellation Window: You may request to change or cancel your order within 24 hours of placing it, provided the order has not yet been dispatched from our fulfillment center.

After 24 Hours: Once an order has been packaged or dispatched, we cannot guarantee any changes or cancellations. In this case, you may return the item after delivery under our standard return policy.

To request a cancellation, email contact@blyzera.com with your Order Number and the word “Cancellation” in the subject line.

8. Non-Returnable Items

The following items are not eligible for return or refund:

Gift cards or store credit.

Items that have been worn, scratched, water-damaged, or altered in any way (including band resizing or battery replacement performed outside of Blyzera).

Items returned without original packaging, watch box, or included accessories.

Items returned more than 30 days after the confirmed delivery date.

Items marked as “Final Sale” or “Non-Returnable” on the product page at the time of purchase.

9. Restocking Fee

Blyzera does not charge any restocking fees for eligible returns. The full product price will be refunded once your return is approved.

10. Refused or Undeliverable Packages

If an order is returned to our fulfillment center by the carrier due to an incorrect address provided by the customer, a refused delivery, or failure to collect the package, the customer will be responsible for any applicable reshipment costs. We reserve the right to deduct return shipping expenses from any refund issued in such cases.

11. Contact Us

For any questions about our Refund and Returns Policy, please contact our support team:

Company Name: Hong Kong Company: CREATIVEMAKERS LIMITED

Business Registration Number (BR No): 79995505

Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R

Email: contact@blyzera.com

Contact Form: Click here

Hours of Operation: Our dedicated support team is available Monday through Friday, from 8:00 AM to 6:00 PM Pacific Time (PT).

Service Commitment: We are committed to responding to all inquiries promptly, typically within 1 business day.