Orders and Products

Q: What products does blyzera.com sell?

We design and sell dresses across three categories: Bridal and Wedding Dresses, Casual and Resort Dresses, and Evening and Party Dresses. We ship to the contiguous United States only.

Q: Where is blyzera based?

blyzera.com is owned and operated by CREATIVEMAKERS LIMITED, a limited company incorporated in the Hong Kong Special Administrative Region, serving customers in the contiguous United States.

Q: Why does the dress I received look slightly different from the photos?

Slight variations in color shade, lace and beading placement, fabric texture, and sizing tolerance of approximately one to two centimeters are normal in fashion production and reflect the nature of the materials. These variations are not considered defects under our Refund and Returns Policy. Common causes include monitor calibration, screen lighting, and batch variation in fabric and dye.

Pricing and Payment

Q: What currency are prices listed in?

All prices, shipping fees, taxes, and totals on blyzera.com are displayed and charged in United States Dollars (USD).

Q: Which payment methods do you accept?

We accept payment through PayPal only. PayPal lets you pay using your PayPal balance, a credit or debit card linked to your PayPal account, or any other funding source PayPal supports. Full details are in our Payment Policy.

Q: When is my account charged?

Your payment is captured in full at the moment you complete checkout. Production and shipping cannot begin until the payment clears.

Q: Will I be charged a foreign transaction fee?

If your PayPal account or linked card is denominated in another currency, your bank may apply a currency conversion and a foreign transaction fee. These charges are set by your financial institution, not by blyzera.com.

Q: Is checkout secure?

Yes. Checkout runs on encrypted SSL and TLS connections, and all payments are processed through PayPal under their PCI-DSS compliant security standards. Full card numbers and banking credentials never reside on our servers.

Shipping and Delivery

Q: Where do you ship?

We ship only to addresses within the contiguous United States, which is the 48 connected states. We do not ship to Alaska, Hawaii, US territories, PO Boxes, or APO, FPO, and DPO military addresses.

Q: How much does shipping cost?

Orders with a subtotal of $199 or more ship free. Orders below $199 are charged a flat $7.99 shipping fee. The applicable rate is shown at checkout.

Q: How long will my order take to arrive?

Our total estimated delivery window is 9 to 19 business days from the date of order. This breaks down into 2 to 4 business days of handling time and 7 to 15 business days of transit time. Orders placed after the daily cut-off should add one business day. Full details are in our Shipping Policy.

Q: What is the order cut-off time?

Our cut-off is 6:00 PM Pacific Time, Monday through Friday. Orders placed before cut-off on a business day enter processing the same day. Orders placed after cut-off, on weekends, or on US public holidays begin processing on the next business day.

Q: Which carriers do you use?

We work with FedEx, UPS, and USPS. The carrier assigned to your package is selected based on the destination ZIP code and routing efficiency at the time of dispatch.

Q: How do I track my order?

A shipping confirmation email containing your tracking number is sent when your order leaves our facility. Tracking data may take up to 24 hours to activate in the carrier’s system after the email arrives.

Q: Can I change my shipping address after placing the order?

Only if the order has not yet been dispatched. Email contact@blyzera.com as quickly as possible with your order number and the corrected address.

Q: Will I have to pay customs duties or import taxes?

Because your order ships from outside the United States, the recipient may be responsible for any import duties or customs fees that apply under US Customs and Border Protection rules. For orders under the US de minimis threshold, import duties are typically not charged.

Returns, Refunds, and Cancellations

Q: What is your return policy?

You may request a return or exchange within 30 days of delivery. Returned items must be unworn, unwashed, free from signs of use, and have their original tags attached. Full terms are in our Refund and Returns Policy.

Q: How do I start a return?

Email contact@blyzera.com within the 30-day window with your order number, the items you wish to return, the reason for the request, and photos where applicable. We reply within one business day with a return authorization number and the correct return shipping address.

Q: Where do I send my return?

The return address is provided in our email reply to your return request. It is not published in advance because it may vary by product category and return reason. Please do not ship returns to our business address in Hong Kong without prior authorization, as packages sent to unauthorized addresses cannot be processed and may be lost.

Q: Who pays for return shipping?

For defective, damaged, or incorrectly shipped items, we cover return shipping in full. For customer-side reasons such as change of mind or selecting the wrong size at checkout, return shipping is the customer’s responsibility, including any international shipping costs that may apply.

Q: Do you charge a restocking fee?

No. We do not charge any restocking fee on approved returns.

Q: When will I receive my refund?

After we receive and inspect the return, the refund is released to the original payment method. Refunds typically appear in your account within 5 to 7 business days from the date we issue them, depending on PayPal and your bank.

Q: Can I exchange for a different size or color instead of a refund?

Yes. Note this in your initial email and we will check availability of the replacement. For sizing exchanges that fall outside our standard return reasons, the replacement is processed as a new order with our standard 2 to 4 business day handling time before it ships.

Q: Can I cancel my order?

Yes, within 24 hours of placing the order, at no cost, by emailing contact@blyzera.com with your order number. After 24 hours, the order has typically entered processing and can no longer be cancelled.

Issues with Your Order

Q: My dress arrived damaged. What should I do?

Report the issue within 7 days of delivery by emailing contact@blyzera.com with clear photos of the outer packaging, the damaged item, and the affected area, along with your order number. Once verified, we ship a free replacement or issue a full refund based on your preference.

Q: The tracking says delivered but I haven’t received it.

First check with members of your household, your building’s front desk or mailroom, and your immediate neighbors. If after 48 hours the package is still missing, email contact@blyzera.com with your order number and we will open a formal investigation with the carrier.

Q: What if my package is lost in transit?

For packages confirmed lost or stolen during transit, we arrange a free replacement or a full refund based on the outcome of the carrier investigation.

Q: My package was refused or returned as undeliverable. What happens?

We will contact you to arrange one of two options. We can reship the package after you cover the new shipping cost, or process a refund for the product value only, with the original shipping fee and any reshipping fees deducted.

Account, Privacy, and Contact

Q: How is my personal information handled?

We collect, use, and protect your personal information in line with our Privacy Policy. Sensitive payment data is handled exclusively by PayPal under their security standards and never resides on our servers.

Q: Do you sell my personal information?

We do not sell personal information in the traditional sense. Some data sharing involved in running advertising tools could be classified as “sharing” under California’s CPRA. You can opt out at any time by following the process described in our Do Not Sell My Information notice.

Q: How do I contact support?

The only channel is email at contact@blyzera.com. We reply within one business day during business hours.

Q: What are your business hours?

Monday through Friday, from 8:00 AM to 6:00 PM Pacific Time. You can expect a reply to email enquiries within one business day.

Related Policies

For complete information about your purchase, please also review the other policies that govern your shopping experience at blyzera.com, including our Terms & Conditions, Privacy Policy, Shipping Policy, Refund and Returns Policy, Payment Policy, Disclaimer, and Do Not Sell My Information notice.

Contact Information

Website: blyzera.com is owned and operated by CREATIVEMAKERS LIMITED

Company Name: CREATIVEMAKERS LIMITED

Company Number: 79995505

Business Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R

Email: contact@blyzera.com

Contact Form: Click here

Hours of Operation: Our dedicated support team is available Monday through Friday, from 8:00 AM to 6:00 PM Pacific Time (PT).

Service Commitment: We are committed to responding to all inquiries promptly, typically within 1 business day.